One moment.
Living inventory can't go back in the box — so our policy centers on making arrival problems right, fast.
Plant sales are final once a healthy plant is delivered, because a return trip is the riskiest thing a plant can take. Arrival problems are covered by the live-arrival guarantee — photos within 48 hours and we'll sort it.
Pots, books, growing media, and tools can come back unused within 30 days for a refund, minus return shipping.
If we shipped the wrong specimen, we cover everything — return label, replacement, the lot. Just tell us.